Terms and Conditions

Terms and Conditions – Napkinshop.co.uk

Last updated: 2025-07-13

Your Agreement with Napkinshop.co.uk – Terms, Conditions, and Customer Rights Explained

These Terms and Conditions apply to your use of our website and the purchase of goods from Napkinshop.co.uk. Please read them carefully, as they form a legally binding agreement between you (the customer) and us (Szilvia Abraham, trading as Napkinshop.co.uk).

1. Application

These Terms and Conditions apply to all purchases made through our website. By placing an order, you confirm that:

• You are at least 18 years of age.

• You are eligible to enter into a binding contract.

• You have read and agree to these Terms and Conditions.

2. About Us

Napkinshop.co.uk is operated by Szilvia Abraham, trading as Napkinshop.co.uk.
Business address: 274 Woodcote Road, London, SM6 0QN
Email: napkinseller@gmail.com

3. Interpretation

• Consumer: An individual acting for purposes wholly or mainly outside their trade, business, or profession.

• Contract: The agreement between us for the sale of goods.

• Delivery Location: The address where the goods will be delivered.

• Durable Medium: A format like email or paper that allows you to store and reproduce information.

• Goods: The products advertised on our website.

• Order: Your request to purchase goods.

• Privacy Policy: How we handle your personal data (available on our website).

• Website: www.napkinshop.co.uk

4. Goods

Product descriptions on our website are for illustrative purposes. Minor differences in size or colour may occur.

If you request customised goods, it is your responsibility to ensure the accuracy of specifications.

All products are subject to availability.

We reserve the right to make legally required adjustments to goods and will notify you if this occurs.

5. Personal Information and Registration

You may need to create an account to use some features of our site. Keep your password secure and do not share it.

We use and retain your personal information in accordance with our Privacy Policy.

By using our website, you agree to receive communication from us electronically (e.g. by email).

6. Ordering Process

Product listings do not constitute a contractual offer.

You will be guided through the ordering process and can correct any mistakes before submission.

A contract is formed once you receive an Order Confirmation email.

Please check your Order Confirmation and notify us immediately of any errors.

We may reject an order for any reason and will inform you as soon as possible.

Quotations are valid for 7 days unless stated otherwise.

7. Changes to Contract

Once a contract is in place, changes can only be made if both parties agree in writing.

8. Business Customers

These Terms and Conditions apply only to Consumers. If you are purchasing as a business, please contact us so we can provide appropriate terms.

9. Price and Payment

The price of the goods is as displayed on the website at the time of your order, including any applicable VAT.

Additional charges for delivery or other services will also be shown clearly during the checkout process.

Payments must be made at the time of order using a credit or debit card.

We reserve the right to change prices at any time, but these changes will not affect confirmed orders.

10. Delivery

We aim to deliver goods within 30 days from the contract date unless a different timeframe is agreed.

If we are unable to deliver on time, you may cancel your order if:

• Timely delivery was essential and you informed us of this before the order.

• We fail to deliver within a mutually agreed extended period.

In such cases, we will provide a full refund for any undelivered goods.

We may deliver items in multiple shipments at no extra cost.

Responsibility for the goods transfers to you once delivery is completed.

11. Risk and Ownership

Risk passes to you upon delivery.

Ownership passes once we have received full payment. If payment is not received, we reserve the right to cancel the order and recover goods.

12. Consumer Rights and Returns

You have the right to cancel your order within 14 days of receiving the goods.

To cancel, notify us in writing via email or post. You may use the cancellation form provided on our site.

Return the goods in original condition within 14 days. Return shipping is at your expense.

We will issue a full refund within 14 days of receiving the returned goods or proof of return.

Deductions may apply for any diminished value caused by handling the goods beyond what is necessary.

13. Exceptions to Cancellation

Cancellation rights do not apply to:

• Custom or personalised items.

• Perishable goods.

• Goods that have been inseparably mixed with others after delivery.

14. Liability

We do not exclude liability for death, personal injury, or fraud.

We are not liable for indirect losses, such as loss of business or profits.

Our total liability is limited to the amount paid for the goods.

15. Governing Law and Complaints

These terms are governed by the laws of England and Wales.

Disputes will be handled by the courts of England and Wales, or those of Scotland or Northern Ireland if applicable.

For complaints, please contact us. We aim to respond within 3 working days.

16. VAT and International Orders

Customers in the UK pay VAT where applicable.

All customers outside the UK (including the EU) pay 0% VAT at checkout.

International customers may be required to pay VAT or import duties in their own country before receiving the parcel.

If local VAT or customs fees are not paid and the parcel is returned to us, we will deduct delivery costs and a 10% handling fee before issuing a refund.

17. Model Cancellation Form

To:
Szilvia Abraham trading as Napkinshop.co.uk
274 Woodcote Road
London
SM6 0QN
Email: napkinseller@gmail.com
Telephone (text message only): 07446 270982

I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods [] / supply of the following service [*]:

(Please describe the goods or service)

Ordered on [] / received on []:
(Date)

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.

18. Additional Information About Cancellation

You may inform us of your cancellation by any clear statement (e.g., a letter sent by post, fax or email).

Returned goods should be in their original, unused condition.

The cost of returning the goods is generally borne by the consumer, unless otherwise agreed.

Refunds will be made within 14 days of us receiving the returned goods or evidence of their return.